DELIVERING VALUE THROUGH PEOPLE IN THE PUBLIC SECTOR

MODULES:

 

Day 1: Public Service Excellence 9:00-10:30 – Understanding Public Service Value

• History of the  Public Service
• Public service ethics and values
• Service delivery expectations
• Stakeholder management
• Value creation in public sector

 

People Management in Public Service

• Leadership in public sector
• Employee engagement strategies
• Building high-performing teams
• Managing diverse workforce

 

Service Excellence

• Quality service delivery
• Customer-centric approaches
• Process improvement
• Best practice implementation

 

Day 2: Performance and Development

 Performance Management

• Setting clear objectives
• Performance measures
• Feedback mechanisms
• Managing underperformance

 

Talent Development

• Capacity building
• Career progression
• Skills enhancement
• Knowledge management

Innovation and Change

• Driving innovation
• Change management
• Digital transformation
• Continuous improvement

 

Day 3: Implementation and Sustainability

 

Resource Optimization

• Human resource planning
• Budget management
• Resource allocation
• Efficiency measures

 

Accountability and Ethics

• Transparency practices
• Ethical decision-making
• Public accountability
• Risk management