CONFLICT MANAGEMENT AND ARBITRATIONS
November 15, 2022
November 17, 2022
CIPM OFFICE, ALAUSA IKEJA ,LAGOS
Introduction to Conflict Management:
- What is conflict
- Sources of Conflict
- Defining workplace conflict
- Types of Workplace Conflict
- Conflict analysis worksheet.
- Cost of conflict
- The Four possible conflict outcomes.
- Conflict resolution styles.
- Potential benefits of conflict.
The Language of conflict resolution:
- The importance of using the right language when resolving conflict.
- The six fundamental conflict resolution languages.
The Conflict resolution process:
- What is mediation?
- Characteristics of a mediator
- Key mediation tips.
- The Four steps of mediation