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CONFLICT MANAGEMENT AND ARBITRATIONS

November 15, 2022

November 17, 2022

CIPM OFFICE, ALAUSA IKEJA ,LAGOS

Members:

₦120000

Non-Members

₦150000

MODULES:

Introduction to Conflict Management:

  • What is conflict
  • Sources of Conflict
  • Defining workplace conflict
  • Types of Workplace Conflict

Conflict Anatomy

  • Conflict analysis worksheet.
  • Cost of conflict
  • The Four possible conflict outcomes.
  • Conflict resolution styles.
  • Potential benefits of conflict.

The Language of conflict resolution:

  • The importance of using the right language when resolving conflict.
  • The six fundamental conflict resolution languages.

The Conflict resolution process:

Mediating conflict:

  • What is mediation?
  • Characteristics of a mediator
  • Key mediation tips.
  • The Four steps of mediation

Share Programme:

International Delegates

CIPM Members
$300

CIPM Non-Members
$500