TARGET SETTING IN PERFORMANCE MANAGEMENT – LINE MANAGERS/HR PROFESSIONAL

MODULES:

• Overview of performance management in business success
• Setting of Job Objectives, KRA’s, KPI, Targets and Time-lines
• Key components of the Targets Setting
• Critical Results
• Performance Indicators and Standards
• The Quantitative and Qualitative measures of Performance
• Expectations from performance appraisal exercise
• Conducting an effective appraisal
• Critical Appraisal Skills
• Appraisal: role plays
• How to achieve objectivity in appraisal
• Performance rating methods
• Managing outcomes of appraisals (training needs, career development, counselling etc.)