CONFLICT RESOLUTION, MEDIATION, AND ARBITRATION FOR HR PRACTITIONERS

MODULES:

 

Day 1: Understanding Workplace Conflict and Mediation

 

Foundations of Conflict Management

• Types of workplace conflicts
• Conflict escalation patterns
• Role of HR in conflict resolution
• Legal frameworks and compliance

 

Mediation Principles

• Mediation process and stages
• Mediator’s role and responsibilities
• Essential mediation skills
• Building trust in mediation

 

Practical Mediation Skills

• Communication techniques
• Active listening skills
• Managing emotions
• Facilitation of dialogue
• Hands-on mediation exercises

 

Day 2: Advanced Resolution and Arbitration

Alternative Dispute Resolution

• Types of ADR methods
• When to use arbitration
• Arbitration procedures
• Documentation requirements

 

Complex Case Management

• Multi-party disputes
• Power imbalances
• Cultural considerations
• High-stakes conflicts

 

Implementation and Practice

• Creating resolution agreements
• Follow-up procedures

Prevention strategies